Smart Pet Door

Initially this seems like an amazing product that is easy to set up and you think you’re ready to go. Then we tried to pair the collar tag and it all falls apart. Doesn’t connect, won’t even pick up a signal of the tag. Then we emailed customer support, who advised a reset and if that fails a factory reset. Tried both and still nothing. Emailed back and 3 days later still no response from the team on what to do. The customer service and tech support is appalling. No solutions offered and a very expensive piece of equipment that doesn’t work properly. Frustrated and very disappointed in the support and service.

Such a wonderful idea. Im a bit frustrated with it because i have the range set to “minimum” on both inside and outside, but, our dog will set this off within 3 feet of the door inside and will often need to stand with her nose on the door for 10-20 seconds before it opens for her from the outside. I would really think it better to be the opposite.

Cery good customer service, my door had a larger opening they provided a custom frame and returned medium to get the proper size. Thank you. Only issue its been less then a week the batteries need replacing on rhe one dog collar… hopefully the new battery coming today lasts longer thrn a week.