I had a frustrating experience with my order. After waiting almost two months for my Hazet Porsche SmartCase, I received the wrong item even though the shipping label and box label matched my order. That was a huge disappointment after such a long wait.
However, I contacted Kaizen Source, and they responded immediately. They admitted the packing mistake, apologized, and quickly arranged a prepaid return label and shipped the correct item without giving me any hassle.
I have now received the correct Porsche SmartCase, and everything is exactly as ordered.
Mistakes can happen, but what matters is how a company handles them. The initial experience was disappointing, but their customer service was honest, professional, and took responsibility for the error. I appreciate that they made it right.
Y
Yasser · July 31, 2026
Mine came damaged. Emailed customer service and they express shipped a new one. Excellent service.