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i placed a order on July 4th 2026 and I never received my order. I reavhrd out to both Shopify and Urban Thread and neither one reached out to me in regards to this issue. DONT BUY from this store!!! Also I have yet to receive my refund and its October 14th 2026!

about the order, never received after contacting them numerous times, in the end asked for refund. I was told you will receive it in a couple of days, that 27th September and I am still waiting. this is not a company. scam

I waited for this hoodie from July 5 until a couple days ago I had a tracking number and everything it got lost in the mail somewhere they did refund me my money back after me asking because I have waited so long for this City my opinion is I wouldn’t shop here. They lose your merchandise and I didn’t look at the review but in the beginning the review was like a 3.0 so I wouldn’t want to shop here again because I had to wait way too long to get my item and it never came because it was lost just putting in how the review is out there.