Tabi Sandal Women - Brown

I am writing to express my disappointment with the pair of Tabi shoes I recently received. Previously, I ordered the same model but had to return it because the size was slightly small. However, the quality of that pair was excellent - the shoes were very soft and comfortable, almost like wearing pillows. Unfortunately, the new pair I received is completely different. The sole is much harder, and the overall construction feels significantly lower in quality. Additionally, there are visible defects in the finishing, particularly around the toe split and sole edges (please see attached photos). This is very frustrating, as I have now paid twice (2 × 138€), and the product I received does not meet expectations or the standard of the original pair. It honestly feels like the pair I received is defective.. I would appreciate your assistance in resolving this issue. Please let me know how we can proceed.

AMAZINGLY addictive and beautiful