Martex Restore Fern Ogee Tencel Blend Bath Towel

This was the WORST experience I have had with a company. The towels I ordered not only took a week to ship, but they then arrived another week later than expected and they were severely damaged in transit. I attempted to call customer service on three separate occassions during their business hours but never reached a human. I started to file a claim with fedex, but was informed I would need a release form from WestPoint Home. I told FedEx i was unable to reach WestPoint and they provided a supervisors name and number. I called WestPoint and was told that they preferred to handle the claim with fedex themselves, but that a replacement order would be sent to me. When hearinf this, I soft-cycled the worst (soiled and ripped) donated the rest of the damaged towels. Six weeks later, no towels, no email, no phone call. I sent a follow-up email to the woman i spoke with before (she had previously provided), and she ghosted me. This company’s customer seevice is appalling. Buyer beware.