King Of Hell EV 2.5 XL Elite Series Box

Took over an entire year to arrive. Customer service was absolutely atrocious and they never reached out announcing delays. Everytime I reached out, they could never provide an estimated timeframe other than “Soon.” Requested compensation and they offered $15 in store credit, which was never received. I will never recommend this company to anyone, and I will never purchase from them again.

Worst purchase I've ever made. I placed this order almost a year ago, and it just arrived. The original estimated delivery date was before Christmas 2025, but it's now late June 2026. And it was a gift for a friend When I requested a refund because of the excessive delay, I was told I'd only get back up to 70% of what I paid. That's completely unreasonable considering the delay was entirely their fault. They wouldn't even offer a full refund despite failing to deliver anywhere close to the promised timeframe. At this point, I don't even need the product anymore. I'll probably just give it away to someone who can use it. Save yourself the frustration and buy a deck box from another company. There are plenty of better options with much better customer service.

The product itself is exceptional; however, the three-star rating reflects several issues encountered with this particular order, placed in the second week of April. Had I not proactively communicated following the delivery of an incorrect item and been assured of receiving the correct one, there would have been no subsequent outreach from the team to provide updates. Upon my inquiry in May for an update, I was informed that the product was in stock and would be dispatched shortly. A week later, after another follow-up, I was advised that the team had not yet received the shipment and would send one out once stock became available. This suggests either that stock was available and my order was overlooked until my intervention, or that I was misinformed about stock availability prior to internal verification. While the product's quality is outstanding, the proactive management of customer expectations and assurance that errors will be rectified leaves room for improvement.