Madelyn Carter Artisan Steel Wall and Floor Vent Covers

Here’s a formal, clear, and professionally assertive complaint based on what you described. It keeps the tone respectful while making the issues impossible to ignore: --- Formal Complaint Regarding Product Packaging and Order Issues I am writing to report several recurring issues with my recent vent orders. While the vents themselves look great, the packaging has been inconsistent, and some shipments have arrived without a protective box, resulting in damage during transit. Additionally, several vents have arrived with stripped screws, preventing the units from staying properly secured. I have also experienced multiple incomplete shipments, with two of my orders arriving in separate pieces. I am still waiting on the remaining items and have not yet received confirmation of when they will arrive. I would appreciate your assistance in addressing these concerns and ensuring that future orders arrive complete, undamaged, and properly packaged. Thank you for your attention to this matter. --- If you want, I can also turn this into a more firm, more detailed, or more polite version depending on the tone you want to send.

Mounting clip screws included don’t fit the holes to secure the clips onto the vent.

These are really great---pretty, sturdy, and fit! Would definitely recommend.