BTS VER.4 Light Stick

DO NOT BUY! Got this for my concert in July. Ordered in advance. Did not used this light stick until concert. I tried to update it and it failed on numerous occasions. During the concert in London I noticed it wasn’t working and syncing with the venue. Straight after concert acted CS and after 2 months of misleading emails they told me I am past Refund policy! I think it is awful customer service! Incredibly disappointed and saddened! I am down £50 and left without a light stick which was faulty. I am furious! Will never buy from this shop ever again! And honestly do not recommend this. Will do a video on TikTok about my whole experience.

Do not buy these light sticks. If I could give them zero stars, I would. Based on past reviews, I ordered mine in May to allow plenty of time for potential delays. They arrived in June, well before my concert in September, and synced to the app without any issues. However, when it was finally time for the concert, they failed to sync completely. Recent reviews make it clear that I’m not the only customer this has happened to. When I contacted the company, they dismissed my concern by claiming I was outside the return window. They also suggested that because the light sticks had previously synced to the app, I must have pressed something to cause the problem. That response was completely unacceptable and extremely unprofessional. Do not waste your money on these light sticks.

Never received the producr and i bought two spending $200 on them and on the day I’ve said attempted delivery. I was home all day. I didn’t get a knock. I didn’t even hear a van and I was in the kitchen and dining area all day which is 2 m from the front door so I would’ve heard it and then when I tried to contact them I can’t get through. I’ve tried phone numbers emails and they just are not responding and I’ve asked for a refund and I haven’t even got a response because why am I spending $200 on something I didn’t even receive?