I ordered the Quies device from this store. On the day I placed the order, I noticed I had made a mistake with my shipping address and immediately emailed their support team to correct it before the package shipped. That email was never answered — not that day, not since.
The package ended up being delivered to the wrong address because of the label error, and by the time I realized it, it was too late to redirect it through the shipping carrier either. I’ve reached out again with tracking details and proof of the issue, and still no response from Nivio’s customer service.
For a company selling a product that markets itself around helping people sleep better, the complete lack of customer support when something goes wrong is a huge red flag. I paid full price and have nothing to show for it. Would not recommend ordering from this store unless you’re fully comfortable with zero support if anything goes sideways with your order.
T
Tirso · 11 days ago
Ordene 100 unidades solo llegaron 20 escribi a la empresa y no contestan no los recomiendo no son de confiar pence ser cliente de ellos pero son pesimos en su atencion al cliente no compren
