A Day of Little Muslims- Personalized Soft Book

Poor customer service and never received the product

I am extremely disappointed with the service I have received. I placed an order as an Eid gift for my child, but although the tracking information showed the parcel as delivered and there was a delivery photo, the package was not actually there when I checked. I immediately contacted customer service and was told to contact the courier myself. When I spoke with the courier, they advised that they could not investigate the matter unless the retailer contacted them directly. They also informed me that once the retailer opened an investigation, the issue could typically be resolved within 24 hours. I passed this information on to the retailer, expecting them to help resolve the problem. Instead, they stopped responding to my emails completely. It has now been nearly three weeks, and I have received no updates, no resolution, and no refund. The most disappointing part is not just the missing parcel, but the complete lack of communication and customer support. I have done everything requested of me, yet I have been ignored and left without either the item or any meaningful assistance. Based on my experience, I would not recommend this company. Customers deserve better support when issues arise, especially when a simple investigation could have been started weeks ago.

Perfect gift

I don’t normally write reviews but I had to for this one. Brought this for my son who’s 8 months old. He loves the little doll that comes with it and the sensory feeling from the book. It’s perfect for all ages. I brought this for my daughter as well.

Perfect gift

I normally don’t write reviews but I had to for this. I brought this for my daughter as a Eid gift she absolutely loves it. Said it was her favourite gift out of all the Eid gifts she got. I love the little details. The teaching of Islam. And the personalisation is the perfect touch to it.