Quinn Light | All-In-One Planner (Daily, Weekly & Monthly)

To start I have been returning customer. I have placed multiple orders with Ivory Paper Co. Lastyear my planner and notebook both arrived with the silver binding coil even though I had paid the up charge for the gold on both. ($12 total) I didn’t see a reason to make a fuss or even bring it to the attention of the company and just chose to be happy with the products that were shipped to me. This year I placed an order, once again choosing & paying for all the upgrades (name added, gold coil, extra pages, extra months) , My first order came incorrect. I paid extra for the gold coil binding and extra notebook pages. My order came with a silver coil on both products and blank notebook pages instead of lined pages. So I reached out, customer service assured me they would redo the order and send me the corrected items. I waited another 2 weeks and when the second order arrived, both items had the gold coil binding, but the notebook still had blank pages in place of the lined extra pages I chose. The worst part was, now in the second order both items came in the “valley” print when I clearly ordered the notebook in “valley” and the planner in “Quinn light”. Customer service was much faster at responding when I had the issue with the first order. So it’s now been about a month, I have been through two separate orders that I placed. And while I understand that gold coil bindings, 40 extra pages, and the design on the outside of a planner are not major problems or issues…. I find it extremely frustrating. Spending over $100 on a planner and a notebook is a luxury that a lot of people don’t have. In fact, I am one of the people that have to save and plan to make this purchase. It is something that I budget for to get myself every year. And as a wife and a mom who rarely spends anything on herself… I feel guilty knowing that the money I spent could go towards a household expense or an expense for the kids….. so while this seems silly or “nit-picky” to some, it’s frustrating I can’t get my correct order. While I definitely understand, it might not be the fault of a customer service rep who answers emails or handles reviews left for the company…. it is clear that whoever is in production or assembly of your products isn’t showing care or attention to orders that are placed.

This is my 4th or 5th Ivory Paper Co. planner. With all of my responsibilities- kids, work, serving- my planner helps me stay on top of things! I feel less overwhelmed as I manage my organized chaos!

First of all, it took two and a half months for me to receive my planner. After lots of back and forth with the company, it finally arrived but without the weekly layouts like we’re supposed to be included. Very upsetting chain of events with this order, unlikely to order from this company again.