⭐⭐⭐⭐⭐
After several weeks of use, I can finally leave a complete review of the PVY Z20 Plus.
The bike arrived quickly and was well packaged. Assembly was straightforward, and within a short time I was ready for my first ride. The overall build quality immediately impressed me: a solid frame, removable battery, comfortable fat tires, and a strong feeling of durability.
I mainly use the bike for commuting to work and for leisure rides. Once unlocked, it can reach around 45 km/h, making it both practical and very enjoyable to ride. The motor provides strong assistance, making hills and longer journeys easy to handle. It also performs very well on light off-road terrain.
I want to be completely honest: during the first few days I experienced a battery contact issue. The bike did not always power on at the first attempt, and I sometimes had to slightly open and close the battery section so the pins could reconnect properly. However, once powered on, the bike worked perfectly.
This is where I would like to give special praise to PVY’s customer service. I contacted support and received quick and professional responses. They carefully investigated the issue, provided instructions and troubleshooting videos, and after identifying the cause, immediately arranged to send replacement parts under warranty at no additional cost.
This is something I truly appreciate. Any product can occasionally have a defect, but what really matters is how a company supports its customers when a problem occurs. In my case, the support team was responsive, professional, and helpful throughout the entire process.
As for the bike itself, I am very satisfied with the purchase. For the price paid, it offers excellent performance, good battery capacity, impressive speed, and great comfort for everyday use.
Overall, I would recommend both the PVY Z20 Plus and PVY as a company. The combination of a capable e-bike and excellent after-sales support has left me with a very positive experience. If friends or family ask me for a recommendation for a folding electric bike, this model will definitely be one of my first suggestions.
