SEAS Elements Beauty Balm

I used this after Bua which was new for me. I have used balm over the years and loved it. But when using after Bua the balm pilled. I did the tips on preventing pilling, but those did not stop the pilling. I contacted customer service and have not heard back yet. I think Bua is probably the problem as the balm alone works great. Bua was expensive but I stopped using it. Frustrating.