2 End Posts (V3) - 36"

Customer service was horrendous. I sent multiple pictures of the product I received, which was not compatible with the hardware sent, and they kept send me the same end posts. They don't know their own products and took over 3 weeks to resolve my issue, which was simply sending a small box of the correct mounting hardware. The product itself and the instructions are fine. I would also be critical that they label themselves an American company, but everything is made in China and you don't realize this until it comes to your door plastered with the country of origin on it. I will say, the customer service, while not particularly helpful in the first 3 interactions, were very fast to respond. All in all, buyer beware.

The product was first rate and the delivery was super fast. Marianne, I believe she is part of your support team, was without a doubt the most efficient person I have ever worked with. She answered emails immediately and understood the product throughly. She was an absolute pleasure to deal with.