Moontube - Inflatable Roof Rack

Would have been 5 stars as the system works very well and is great for transporting my kayak and packs away nice and small to save space. I thought the instructions were awful and not very clear and one of the strap pieces ripped off the first time I pulled it and wasn't pulling hard. I emailed customer service and have had no acknowledgement or response so marked it down for this otherwise great product