Uproot Mold Stain Remover

mine didnt really work. followed instructions. tried it again the next day. nothing changed even after letting sit for 5 hours

followed instructions exactly that was on the bottle. Left it on for hours as instructed, then wiped it off real thoroughly with a good heavy cloth, then rinsed it down. It did not remove the Mold and Mildew around the bathtub caulking area like it advertised.

The order was never shipped. Order placed and confirmation email received on August 2nd. I have reached out to them multiple times. They respondedon 8/18 saying they woukd look into my request to cancel my order and receive a refund if what was oaid within 2 days. It is now August 27th and i have heard nothing more. I have emailed again. Screenshots of emaiks attached. Any help you can provide to resolve this issue wiuld be helpful.