Southwest Handmade Opal & Sterling Silver Pendant

The pendant I ordered arrived damaged. When I contacted Turquois Traders asking what I needed to do to get a replacement--an undamaged pendant, I was told a return label would be issued to me the next day. That did not happen. I had to e-mail them a second time asking for the return label. I asked what happens next; was told another pendant would be sent to me after the damaged one was returned. I mailed the damaged pendant last week. I have not received it's replacement as of 8/12/25.