It has been a pretty steep learning curve for me but with the assistance of the videos and perseverance on my part I am now enjoying mostly successful shots. I am very happy with my purchase!

Works great. The PID enhancement from Seattle Coffee Gear made it better than the factory shipped edition with a PID. As explained by the very helpful person in sales, Alex, the machine is 'not forgiving,' and I have to adjust the grind of the beans based on the type I have ordered, to get the right strength of the espresso. I was told that there would be instructions about how to descale this machine *at home*, without sending it in for servicing, included in the shipment. However, I found no such instructions. I will reach out to the Support folks or perhaps Alex in sales to inquire about the instructions.

Super stoked with our new espresso machine. It delivers the perfect shot every time, easy to adjust, looks great on our counter and short learning curve. Highly suggest adding the PID feature.