Lumismart

I was not aware that I had to sign up for a subscription after making the first purchase. After realizing I cancelled the subscription, and the company said it was not recognized and my card got charged anyway with the package being sent. I was told not to worry because I can return it with a 30 day window. It’s now going on the third week of trying to return this and there is no number to call. The only option is to send an email and the return process on the website does not work. Do not buy this product if you plan on stopping the subscription, the customer support is non existent.

I definitely have a whiter smile because of it. And the toothpaste is great if it wasn’t for shipping costs I would definitely buy more toothpaste but I’ll buy it sparingly when I really wanna treat my teeth

Not sure this is a reputable company

So often, a one star review comes off as someone who owns culpability in the transaction. It was made clear to me by the something nice representative, that the fault was mine. When my toothpaste and added gift of whitener didn’t arrive in a timely manner, I assumed that it would arrive eventually. When a package finally arrived, I was eager to try my new toothpaste. Unfortunately, the large box only contained a tooth whitener strip. I visited the company page and asked in the chat where my toothpaste was, and was told, according to their records I hadn’t ordered toothpaste, I don’t like tooth whitening strips, and couldn’t understand why I would have ordered them, so I logged into my account and discovered that the complimentary whitening strips were now a subscription!!! I reviewed my records and found that a month previous I had ordered the toothpaste that had never arrived. So I contacted their representative and pointed out where I HAD ordered toothpaste. She asked for a photo of the tooth whiteners , so I sent a photo. Then she said that the window for addressing my concern had been closed and they weren’t going to do a thing about the very expensive toothpaste I had ordered. I have a P.O. Box for my mail, so this isn’t an issue of mailbox piracy. This is a company that now has over $100 of my money and hasn’t provided me with an ounce of professionalism or courtesy. Stick with Amazon, they have a reputation of integrity. Something nice, has not proven themselves to be anything more than a well marketed scam.