SNOO Smart Sleeper Bassinet

Doesn’t work

We are having problems with our brand new Snoo! It’s making. Rattling noises and the ban hasn’t even come home from the hospital yet!

Great so far

Been using it for our newborn for the last 1 week (that’s how old our baby is) and it seems to be able to make the baby sleep continuously until it is feeding time, when he starts crying. But 3 hours of sleep is priceless and snoo is the reason.

Expensive and Non-Customizable

Had I known that something this expensive could not be customized, I never would have gotten it. The sound is paired to motion, which makes sense if the company making the machine wants you to not hear the rocking of the components (that often fail). This is strange to say but the white noise is absolutely the cheapest sound ever. Only used it for a night or two because we felt like we were being tormented. The speaker is right underneath the baby’s head- which now I know is against the American Pediatrics Association’s recommendations, and SO loud, it seems dangerous. I reached out to customer service because I thought I was missing something, surely you can turn off the sound and just use the rocking motion, but no. I can’t believe I spent money on this, and now I can’t return it. A 30 day return window, when your baby could come any day, is ludicrous.