Raz Simplified Memory Mobile Phone

I LOVE the caregiver app so I can manage my Mom's phone from afar while she is in Long Term Care. The large "HANG UP" button that is always largely displayed prominently on the screen during our calls is completely unnecessary, distracting and cuts our calls short. There is no need for her to hang up any of the calls. The person on the other end of the line can hang up. My mom is constantly asking why it says "Hang Up." She says she's not going to hand up and then she does. I called to ask to get it removed, but they said it can't be. Please adjust the programming of the user interface.

Overall it’s not a bad phone but did have a few issues. 1. The reminders would work for couple of times and then would stop even though it was set to remind daily. I had to keep deleting the reminders and then re-entering the reminders. That was very frustrating as I live in another province and would have to call my parents to see if they got the reminders. 2. I had set up a telephone number for the taxi and it worked great until the taxi company changed their number to add an extension. This really confused them as they kept pressing 2 (the second caller on their phone aka me). With being almost blind and not too cognizant they had trouble with accessing the number pad. 3. We bought the charging station. They don’t like it because the light at the bottom that shows if it’s charging is very hard to see.