Payment for Freight and Fees

Great Customer Support

One of my two Waykar dehumidifiers stopped removing moisture so I contacted customer support. They walked me through troubleshooting steps and concluded that they would replace the unit. The process was very efficient and the people very friendly. I have long said that when you find out how good a company is, is when you have a problem. My observation is that the people at Waykar are very committed to providing their customers a quality product, which includes standing behind that product if and when one has a problem.

Replacement dehumidifier

The service was quick and the representative very helpful. I installed the replacement dehumidifier and it is working great, I moved the old dehumidifier to a different location and disconnected the drainage hose. It appears to be working though with reduced efficiency. I feel I should pay for the replacement unit as the old unit is working. How can we resiolve this issue?

Freight experience

I received the dehumidifier from WAYKAR in a timely manner.