Raquel™ 18-inch Doll & Journal (Girl of the Year™ 2026)

I ordered the doll for my daughter for easter and used expedited delivery and it did not arrive. I had to call American Girl for them to gove me a refund and had to pic up the doll at the store in the town i traveled to. The AD customer service representative was very apologetic and even gave us a credit of points because of the problem. I do not know who was at fault for the matter but when an expedited item stays at one state for an extended time there should be some notification on the company’s side to let them know.

Her vinyl limbs are very porous and scratchy compared to my other AG dolls, her hair also came very dry and hard to brush, which was a let down considering it's one of the best feelings to let the hair out of the net and feeling how soft it is. She also had a lot of breakage in her hair around the ponytail and bow. I love her doll, but i do not love the quality she came in. This was below the bar for American Girl. Lastly her bracelet should have just been a clasp chain like her necklace accessory. The plastic scratches the vinyl.

Great doll, exceĺlent condition, shipped fast and safe!