I LIKE the heat against my wrist. I do not like the loose fitting around the thumb. my thumb works out of the loop

I originally gave this company raving reviews on their product; hiwever, its now very sketchy and not right. Ive not received this items after being provided 3 different tracking numbers. 1st tracking USPS said it had counterfeit postage on it. I contacted the office and was assured it was fine. It never came. 2nd tracking provided and delivered to a location nowhere near me. I reached out again and was assured my order was still on the way. Then I was given a 3rd number and received another counterfeit shipping notice. I wrote in requeating a refund. As of yet the refund isn’t ahowing. If it doesnt, I will dispute with my card company.