Virgin XO Invisible Weft Butterfly Weft Extensions Lowlights #P18/613

Absolutely upset by the whole process. Recoeved the item and it visibibly had pink streaks in the “low lights” so i requested a return and refund. But was forst told to color them, i said No! Then was offered $50 and to keep it I said no way!! Took 12 back and forth emails. I shipped them 11 days ago with tracking they received them June 4 its now June 11 and still nothing from the company.