Renfrew Dress

The fit and customer service was not ideal

I originally ordered the medium and the bust felt like it ran small so I ordered the large for an exchange. Somehow the postal service messed up and gave my package to someone else for the smart parcel locker code and ultimately the package was missing for over a week+. I had a wedding I was wanting to wear this dress for and so I reached out to customer service to see if they would help me figure out something to do. They were very reluctant to help at all besides offering free shipping on a reorder and blaming me for the order going missing, saying it was my responsibility and to make a lost report with the police. It was never in my possession, let alone delivered to my house because of where I live (everything goes to the post office and not physical addresses). I can't afford to purchase the same dress twice, especially when it went missing due to the shipping provider. They finally said they would make an exception this one time and send a replacement but if the original dress shows up I need to return one. I can understand a concern about them thinking I was lying but I would think to con a company, that would be a very complicated way to go about it. Anyways, thankfully the original dress was found/returned from the person who received it by mistake but then I was getting multiple emails from customer service asking me to return the replacement. I returned the replacement as soon as I could. It did not make me feel like an appreciated customer throughout this whole process, they made me feel like they assumed the worst about my situation and me. The size large (I'm a sliding scale for US size 6-10 depending on the cut and always a size medium) felt only half an inch more room in the bust but didn't feel welcome try and ask for another exchange. I ran out of time and had to wear an old dress for the wedding. It really saddens me to be so turned away by a company for a shipping error and be blamed as a customer for something I had no control over.

FLATTERING

I normally go for something a little looser fitting but this did exactly what it needed to. Gorgeous material. The slit came up a bit higher than expected but still felt classy. (I'm only 5'2 but mostly legs lol)

Stunning dress

I really love this dress, so stunning and comfortable. Fits true to size.