Personalize It! Amazing Grace® - Remembrance

Amazing Grace Remembrance wind chimes

I ordered these for a client who parents were my personal friends and I sold their home after they passed away. My closing gift was this beautiful personalized wind chime to remind her of her parents. She loved it.

Poor Communication & Broken Note Feature

I ordered chimes as a gift to someone who lost a family member. After ordering, I noticed the gift note was not included. I immediately emailed the company and got no response for over a week. At that point, it took four separate emails to confirm whether or not the note was included. They told me the system was having issues and no gift notes were being included, so they knew this was an issue. At that point, it had already shipped. If they had responded more promptly, they could have included the gift note or proactively reached out to see if I needed a gift note since they knew their system wasn't working. At no point did they alert me to the issue, I had to notice. If I hadn't noticed, the recipient would have never known who sent the gift, creating a lot of awkwardness and work on their part to find out. As it was, it was not ideal that I had to let them know a gift was being sent with no note while they were in mourning. It was supposed to be a thoughtful and easy gift but turned into a huge headache.

Very disappointed

No gift card was included as requested. The chimes were not engraved as indicated I do not recommend and would mot order again.