Jojoba Golden Oil (Responsibly Grown)

I love NourishUs, this is not my first order and will not be my last.

I've been ordering from Essential Labs for about 15 years. All has been good, except my past two orders. This one, which was placed in November, 2022 was incomplete. I did not receive two bottles of jojoba oil. I contacted Essential Labs, they admitted they were out of stock. I never received a refund for the product that wasn't delivered. I called again and now they say it's been too long. So, they didn't inform about a product or of stock, didn't refund for that product, and not it's too late and I "gifted" them $70. Second issue is from April, 2024. I placed an order mid-April. It's June 2 and I haven't received it not have I gotten an update, despite emails. I called and they said it's not ready.