EverSweet Max 2 (UVC) Ultimate Bundle

Fountain great, App not so much

I have my fountain set up and working, and it seems to be fine, although it is NOT user friendly and the “quick start” guide does not clearly explain what works only when plugged in as opposed to on the wireless. I was able to clear this hurdle and attain satisfactory flow and timing by watching one of the videos. My biggest problem is that setting up the “family” is impossible. Every time I try to add my pets it says “add from another family”. None of my pets are in another family so this is no good. I have read directions, dissolved, deleted, retried all with no effect. So the whole monitoring actions are not happening. Not okay but when I have the patience I will call customer service and see if they can walk me through the set up.

The fountain quit working during the first 30 days. Messaged the seller requesting a return label. They asked if I’d used anything eg the filters, and I responded yes. No response from the seller since then. No return label provided. No refund either.

Easy to assemble and setup. Opaque water tank makes it difficult to know how much water is in the tank and the spout design makes it not very exciting for cats. They will go for a waterer with a bubbler design or paw the water to make it move more.