Heavy-Duty Single Monitor Desk Mount with Gas Spring Arm

Tilt mechanism broken

I bought this desk mount to mount an Samsung Odyssey G9 which is a pretty large and heavy monitor. Upon hooking up the monitor the arm failed instantly drooping the monitor. Installation was really easy though and the parts are excellent quality (minus the tilt arm) and after contacting customer service and showing them a video of the part they have agreed to send me a new one.