Covert Dock 3

Horrible customer service. Takes too long to respond to inquiries and took almost two months to ship products. Selling items that are out of stock and emailing customers with a shipping confirmation is super shady. I disputed the charge and magically my items show up on the doorstep. I refused the package, I don’t appreciate the run around and will never be purchasing from Genki again. Save your money and don’t buy from a company that doesn’t respect you as a customer.

I don’t even have the product in hand, despite it being 38 days since ordering. It takes support more than a week to respond to any questions, and there was no indication at time of order that there was a back order or delay. For reference, these are the expectations they set on their site: -“For all of our products, we estimate the shipping time to be around 3-7 business days for US orders...” - When will I get my package FAQ -“We aim to respond to all inquiries within 24 hours...” - Support Page, Reach Out to Us form

No timeline for product shipping, no response from customer support despite several attempts.