So White Skin Perfector Brightening Body Lotion 500ml

The customer service of this brand is atrocious. After finding out the presence of controversial parabens in these products, I reached out immediately after placing the order for cancellation of my purchase. They ignored my emails and proceeded to ship out the order. Now, after a week of emailing the support email for help with the return process, I was completely ignored. I found out about their chat support and connected with the representative Veronica. She responded at first, and the moment I asked for a return she sent a message asking me to confirm if I actually wanted to return, and manually disconnected me from the chat without waiting for a response literally a second later. So unprofessional, so impolite, so improper. I am blown away at this level of poor customer care. Why should it be this difficult to get in touch with anyone and when I do to be treated in such a manner? The products themselves contain ingredients I cannot recommend. What I can recommend is researching them thoroughly.

Subject: Complaint Regarding Products Received in Opened Condition Dear Sir/Madam, I am writing to formally report a recurring issue with several purchases made from your store. On multiple occasions, I have found that the products appeared to have already been opened or tampered with at the time of receipt. This situation is concerning, as it may affect the quality, hygiene, and effectiveness of the products. In some cases, I have also noticed that the products did not deliver the expected results, which has led to my dissatisfaction. I kindly request that you review this matter, investigate your packaging and storage procedures, and provide an appropriate resolution, such as a replacement, refund, or another corrective action. I look forward to your prompt response Sincerely Stephanie

Love Love the product. Mu skin look and feel better