SEBO SOFTCASE CE12 Lightweight Upright Vacuum

I ordered 2 and paid for 2 but have only received 1. I was planning on contacting you regarding this. The need was fairly urgent and now the organization has purchased a different vacuum. I would like a credit for 1 vacuum please. Can you help me or connect me with the person who can? Thank you. Thr quality of your product is excellent therefore I am rating you a 5. Pending service on my refund process.