Moon & Star Safety Chain

Fantastic quality

Disappointed

We have bought quite a few item through Pretty Little Charms and never had a problem until now. One of the safety chains (I did buy 3) for my daughters braclet does not screw on it slides on and off (so no safety aspect and obviously faulty). I emailed the support address was sending emails back and forth then all of a sudden the emails bounced back. Tried different ways to get in touch to no avail. Extremely disappointed that this problem has not been sorted out and I now have no way to contact them and a safety chain that is useless.