48" X 60" Large Botanical Wall Art Prints, Home Decor For Living Room Dining Room Bedroom Hallway White Gray Mdf

Poor communication and customer service

The canvas picture is beautiful but the communication and customer service with Room & Decor was horrible. I placed this order on May 3, I received it May 21. I live in Dallas Texas. The entire process has been a nightmare. I was never notified that the item had shipped until I reached out 1 week after placing the order. This order was shipped through a third party shipping company that needed to contact me by phone to set up delivery but they had a phone number for me that was wrong. During the ordering process there was not a designated place to put a phone number. Where they got the phone number from, I have no idea! I wasn’t able to track the package through the shipping company. I found all of my information about the package on my PayPal app. There was multiple attempts to “reach customer to set up delivery”. I reached out to Room & Decor again to explain what I was seeing on my end and Brittani assured me that the order would be delivered on May 17 without doing any investigation on her end to see why Ceva Logistics had failed multiple times to get in contact with me. In the evening of May 17 after not receiving my order I called the customer service phone number for Ceva Logistics and spoke to a person that explained to me they had my order at the local warehouse since May 7 but couldn’t reach me to set up delivery. I scheduled a delivery window for the order (signature required) to be delivered 4pm-8pm on Thursday May 21st. I had to take time off of work to be home for the delivery only to find out that the package was delivered prior to me getting home. I am extremely disappointed in the communication and customer service I received from Room & Decor. Brittani blamed me for the delay in shipping. I asked multiple times for a partial refund due to the inconvenience and delay in shipping and was denied. In the future, I will never purchase anything from Room & Decor again and I will tell everyone I know about my experience. Also, if you are going to use shipping companies that require a contact phone number to set up delivery…… perhaps you should ask your customers for that information during the ordering process! This all could have been avoided!