It takes too long to get here in the summer heat. About 1/3 of the packets were completely thawed. I guess i will refreeze them but I don’t like to. The last two deliveries I have received delayed deliveries. Anything we can do to get on time delivery? Also I noticed the color of the food is considerably lighter than past orders. Fewer blueberries due to recall maybe?
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Valerie · July 23, 2026
This is my initial order with Ollie. I was so excited to start my dog on ollie, based on all the reviews I had read. Unfortunately, the first shipment of the dog food was not a positive for me. I’m giving this a one star, because I can’t do zero. This initial box was shipped via UPS. It left Ollie’s facility on a Tuesday and was delivered on a Thursday. Two day transit time for human grade meat and vegetable food. There were 4 bags of dry ice that had completely evaporated and the food was HOT. This of course had to be completely trashed. I called and they are replacing with another shipment. The next shipment will be Monday and should arrive Wednesday. Again, why are you shipping human grade processed food that has to be kept frozen or below 40 degrees via a two day service. They will not ship via overnight. I will make sure to leave another review with the next receipt. I really hope my replacement review will be positive.
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Brenda · July 16, 2026
We love the convenience and service provided. The dogs love the food. No more picky eaters!
