Merritt Wrap Jardigan :: Latte

I bought this to replace the same piece that is worn out. I was once complimented on my outfit while wearing the Merritt in line at Starbucks on a layover … after getting off a 15 hour flight. If that isn’t miraculous I don’t know what is.

The first jacket had a pull in the weave. The company responded to me quickly by sending out a replacement. It was a flawless resolution. I will buy more products. The quality is excellent and now I also have had an excellent customer service experience.

I didn't catch his name, but the salesperson, a stylish African American Male with adorable earrings (diamonds?) who helped at the MM La Fleur in Georgetown, Washington DC was truly a gem. I stumbled into the store because my CVS paper grocery bag started to crack and my shampoo and conditioner fell to the floor. He immediately sprang into action and let me have a stronger bag. I also confessed I was in need of another layer since DC was colder than I'd anticipated it when I packed for a work trip. He found me the perfect item for my outfit. He has a discerning and honest flair for what suits different body types and he had a geniune desire to help customers with both their clothing needs and their situations! I regret I didn't catch his name (that is why I described so much above) because he went above and beyond to be helpful.