I received the Lussara lymphatic massager around the 2nd week of May, however the sweat band, cellulite leg smoothing oil and $10 gift card were not included in the delivery of my order. I sent an email on 5/29 inquiring if there was a shipping delay and then I realized after some time had passed, to my disappointment -I didn’t received any notifications stating an issue.
I followed up directly with their customer support via email on 6/13 and 6/17 with no response.
The purpose of my order was to receive the full package offered my during point of sale.
This has not been absolutely a terrible customer experience to say the least and I’m very disappointed in the lack of a response.
In summary, DON’T WASTE YOUR MONEY with this company, becuase they can’t accomplish something so simple like basic customer care.
S
Sheenah · June 23, 2026
Cheap and not worth the money. The red light and lotion have not arrived and its been almost two months. Would not purchase again or recommend.
B
Britt · June 20, 2026
Update. My Lussara 4-in-1 Lymphatic machine has a list of its power. I will be returning it.