INMOTION V11Y

Unstable Wheel

The V11Y is a decent wheel at low to medium speeds but due to its top heavy design and skinny wheel, it can feel unstable and wobbly at medium to high speeds. This wheel cannot be recommended for commuting on roads due to its low stability and low speed. Additionally, you are much better off buying on a different website than direct from inmotion because as soon as you try any wheel you cannot return it. This makes it difficult to try new wheels without having ridden them. I wanted to upgrade to the V14pro but due to inability to transfer and upgrade I will take my business elsewhere.

I would not recommend INMOTION based on my warranty experience. I received my V11Y on March 23rd, reported issues on March 26th, and have only been able to ride it for about two weeks in total, partially for repair confirmation. For over two months, I have been working with customer service to resolve a motor issue, and my wheel is still sitting disassembled in my house. INMOTION offered to send a replacement motor under warranty, but they shipped the wrong motor—a V8S motor instead of a V11Y motor. After I notified them, they had to verify their records before authorizing the return. They then created return labels with expiration deadlines without first confirming my availability or transportation situation. I explained that I currently do not have an operational car and have practical limitations for shipping the motor, but those details have repeatedly been overlooked. Throughout this process, I have experienced frequent delays, incomplete responses to questions, and repeated situations where information provided in my emails was not addressed. At this point, I have had to limit my emails to one question at a time in hopes of receiving a direct response. My concern is not that mistakes happened. Mistakes happen. My concern is the lack of communication, the failure to account for customer circumstances before creating deadlines, and the amount of time it has taken to resolve what should have been a straightforward warranty claim. As of June 21st, my V11Y remains out of service and I still do not have a resolution.

It was well packaged, arrived when it said it would and came ready to ride, im still getting used to it, and it wobbles on me but its a learning curve, ill get it down in no time