SLK Halo Control XL

Disappointing experience

My experience with this company was disappointing right from the ordering process to the quality of the product received. I specifically purchased from a CDN company to avoid any dealings with or funds in US. I recently ordered the SLK Halo Control paddle in the Black Friday sales on Nov 27. The Pickleball Superstore website also offered me an additional discount code, which I used. The additional code was input and accepted by their website which calculated an adjusted final cost for the paddle. The next day a staff member reached out to say I couldn't use the additional code offered, even though their website acknowledged/accepted it and adjusted my price. I was asked to pay an additional cost. If additional codes are not allowed, the website should be fixed to block the ability to enter them, otherwise the final adjusted price shown on the online invoice should be honoured. The SLK paddle was received last week and used twice. The paddle already has a crack in the edge guard. I requested that Pickleball Superstore exchange the defective paddle since it was only 1 week old, and they said it was no longer eligible for return/exchange because it had been used. They advised if I want the paddle exchanged, I need to go through the Selkirk Warranty process. The Selkirk Warranty process charges CDN customers $50 US!!! It seems unreasonable to expect a customer to go through the warranty process, and pay $50 US, on a brand new paddle. The poor customer service provided during my purchase process has left me extremely disappointed. I will not purchase from this company again, as they did not stand behind the product they sold or honour the price their website calculated.

only used it twice but very happy with it

Great service.