When the Baggage Handlers get Rough with your Bike Bag

On a recent trip with my Bike Bag Pro, my bike was handled "roughly" by the baggage handlers despite it being at weight. The bag did what it was designed to do: protect my bike, but the force of impact caused the rails of the Bike Stand Pro to get bent severely (along with snapping the derailleur hanger on the bike.) I guess it could have been worse? The replacement rails fit the bag as they should, and appear a bit more sturdy than the originals. They are definitely heavier, and they were not inexpensive hence the four stars.