Belted Ankle Silver Mirror Platform Boots

The shoes are so pretty, but they are far too tight and the heel does not feel secure. Almost like it’s going to Snap and it’s not in sync with the platform. Really disappointing . The zip also bagged on one side which I got the blame for when I have been fragile with them. It would of been nice to have a response from the company. 2 friends size 7uk female tried these on and said they are definitely not a size 11uk