WASHABLE RUG BLOOM NATURAL

Poor customer service

Shipped me the wrong order. I ordered a 6’x9’ rug and received a 3’ rug. I reached out to their customer service department immediately and it took them a week to respond saying that they would be sending a return label and shipping the item I actually ordered shortly. It’s now been another week later and I haven’t heard anything from them. So disappointing! I understand mistakes but then make it right. At this point, since I haven’t heard anything from them, I may have to dispute charge with my credit card company. I just want the rug I originally ordered. I even purchased a plush rug pad for this rug and it’s just sitting in the box. What’s even worse is every time I call their customer service line to talk to a real human nobody answers and I get sent straight to voicemail. I’ve called at least 10 times. Someone please help!!! I just want the rug I ordered and paid for :(

Gorgeous, soft rug

We received our WASHABLE RUG BLOOM NATURAL for a family living room. It is so gorgeous and soft. We are very happy with our purchase. This is the second purchase we've made with Lorena Canals, as I bought a rug for my son's nursery a few years ago. It has held up very well.

Wonderful, soft rug

I am very impressed by the quality and style of this rug! It is soft and is a great addition to my child's room