Updated content for modern workplace challenges including remote work and social media
New chapters on narcissism and polarization to equip readers with current strategies
Sophisticated listening techniques to de-escalate conflicts and foster cooperation
Step-by-step methods for managing difficult people and navigating toxic environments
Applicable to a wide range of relationships beyond the workplace
Summarized by Shop
The classic guide to bringing out the best in people at their worst—fully updated for a world that's meaner, nastier, and more polarized than ever
Today, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarized workplaces, the breakdown of social mores, and downright rude beha