DualFire 1200

I love everything about this grill! Sooner days I just want the smaller grill for just the two of us. and then I will use the large grill to make a whole meal or to cook for a larger crowd. it holds its temperature perfectly. I can't say enough good things about it's performance.

Love my Dualfire!

I upgraded from a Bullseye and I love all the bells and whistle on the Dualfire! It’s well built and it holds temp within 2-3 degrees! Love that I don’t have to pull a cook off the grill to heat it up to seat because the searing side can be heated up while the other chamber is smoking. I highly recommend this grill!

Great Product - First Customer Service Contact Dissapointing

I had been considering upgrading to a Recteq pellet grill for some time. When the controller on my previous pellet grill failed, I decided it was a good opportunity to make the change. Two factors that influenced my decision were Recteq’s reputation for customer service and the perceived quality of its grills. Below are my initial impressions after assembly and a few cooks, including what has met my expectations and what has not. What met expectations Build quality and assembly: The grill appears to be made from high-quality materials. Assembly involved somewhat more work than I expected, but the video and PDF instructions were generally clear and helpful. I did encounter one documentation issue: an illustration led me to initially miss installing the lock washers. Once I noticed the discrepancy, it was easy to correct. Cooking performance: I have completed only a few cooks so far, but the early results have been positive. I made smash burgers to test higher-temperature performance and was impressed by the grill’s ability to reach and maintain high heat for a pellet grill. I also cooked chicken breasts to evaluate temperature control. During that cook, the temperature remained very consistent, and the chicken turned out tender. My next significant test will be a brisket, which should give me a better sense of longer-term temperature management and overall performance. What fell short Front shelf sold separately: I was surprised that a front shelf is optional equipment rather than included with the grill. Given the price point, I expected this type of workspace to be standard. This may not matter to every buyer, but I consider a front shelf a practical feature and would have preferred it to be included. Initial customer-service experience: My first customer-service experience did not meet the expectations that contributed to my purchase decision. I wanted to use Recteq’s Labor Day sale but was about to travel for two weeks and did not want the grill delivered while I was away. Before ordering, I contacted recteq through chat to ask whether shipment could be delayed. I was told that it could and was advised either to contact the company after placing the order or to call and place the order by phone. I placed the order on the final day of the sale, after normal business hours, and then sent a chat message requesting a shipping delay. I included the reference number from the earlier conversation and received an automated confirmation that my message had been received. The following afternoon, however, I received a shipping confirmation. When I called recteq to explain the situation and ask whether the shipment could be rescheduled, I was told that there was little the company could do and that calling would have been the better approach. In hindsight, calling may have been the more reliable option. However, because my prior communication had been through chat and I had received confirmation that my follow-up message was received, I expected the request to be reviewed before the order shipped. Ultimately, I asked an elderly neighbor to watch for the delivery while I was away. Fortunately, the grill was still there when I returned a week later, but the situation caused unnecessary stress and required multiple international calls while I attempted to arrange a delivery hold with the shipping company.