Citizen 15L Messenger

Almost perfect

If the insert organizer was built into and and on the other side of the bag, it would be my perfect bag, but this is still the best bag I've used.

Amazing customer service

I purchased the bag several years ago and had a warranty issue come up. I snapped a few photos, sent it in and received the new bag which I absolutely love. Chrome stands behind their lifetime warranty for sure.

I just bought this to replace a Chrome laptop bag that my wife bought for me 18(!) years ago. That bag started splitting over the last year or so. This is a great bag for flying with a small laptop, and it wears much more confortably than my old laptop bag. My Surface Pro 14" fits well with an extra inch or two of width available at the zipper for the padded device compartment. With the organizer added, I can keep pens, business cards, my passport, and a few charge cables sorted neatly. I also pack a battery for my devices in one of the front pockets, along with small wall charging block, folding headphones, a trackball, a small paper notebook, a laptop charger, and a water bottle in the main compartment. The front pockets only allow for thin items, maybe 0.5-0.75". I'm still getting used to the slack/tighten mechanism of the strap. I keep accidently loosening it. Hopefully, I will get that sorted soon.