1" Pin Ladder Lock

I thought the version with the screw post would be better but I think I'd like the variant with the press fit post better since the screw sticks out and detracts from the aesthetic.

Product doesn’t work and cannot get support.

I purchased these pin ladder locks because I liked the idea of switching my backpack’s to something that wasn’t plastic. They look beautiful and were easy to put on. Unfortunately installing them requires destroying the previous ones and after replacing them, I found my backpack straps will no longer stay at the correct position (the straps slowly slip over time). So these essentially made my backpack worse. Totally understood it could be my fault (despite seeing for almost 30 years and making bags for 20), so I contacted customer service. Unfortunately after messaging them on 6/26 I received no response, so I tried again 7/1 and finally received a request for a photo, which I provided same day. Since providing a photo I have received no reply despite contacting customer service an additional two times. Total times I contacted the company: 6/26 7/1 (received initial response) 7/2 7/8 7/14 I find this very frustrating and irresponsible, especially because as I said, replacing these with Austere’s 1) inherently involves destroying the originals and 2) nothing in the product description states it will only work with some straps or how to find out which it won’t work with (besides ensuring you have the correct size which I do)

Easy Installation

Got these to upgrade my backpack. Learned the installation process through Austere's Youtube page. Was very straightforward and took me a few minutes. Very happy with the look and feel of the ladder locks