EMShape® Neo Elite with Upgraded Higher Power

Ok ya’’al - So bear with me here. This review is a long one. But could save you from possible issues and troubles. 1 - make sure you follow the explicit instructions about videoing the unboxing and arrival condition of the unit! It’s clearly detailed in the instructions 2. You will invalidate the new unit replacement Agreement if you don’t! 3. It doesn’t matter how many pictures or letters or emails you send they WILL not replace the unit if it fails with a new one without the video! You are warned! 4. Pls don’t believe the “ it’s as powerful as a full size SPA machine. It’s not. Rejuva don’t specify the Tesla output ( they Really should) but it’s a 110V / 60 Hz connection and most of the full size spa machines are 220V split phase ( so more powerful) 5. Is it powerful enough? YES it is. For home use certainly, for SPA, again yes I think so 6. I had a warranty issue with low output power on one side A/B and I didn’t keep the unpacking video, the unit eventually failed completely on that side and blew the internal fuse on the circuit driver board. 7. See above note about unboxing video … I didn’t keep it! So no replacement for me 8. However the tech support team in Shenzhen are excellent (Ellen is a gem!) 9. As it happens I am a retired service engineer on MRI machines in labs and hospitals from the 1980’s so I’m very familiar with HiFem technology. I have fairly sophisticated test equipment here in my house. Ellen diagnosed the issue over video (using a multimeter and capacitance meter) 10. It was a failed driver board. She shipped a new one and about 7 days later it arrived. 11. Replaced board - Again you need to do it with tech support approval and they video the process to validate warranty. 12. Reassembled unit and re- tested all ok 13. Now to my point. You really only know how good the company is when things go wrong and Rejuva are 100 legit and honorable. 14. That said if I didn’t know how to follow the process and have the right equipment for repairs, for most, it will be difficult to impossible (did I say make sure you video the unpacking? 😊) 15. The unit is good overall. The tech team (or Ellen really, as she works nights in China! Yes you can talk to a real person on USA time) are amazing. The customer support team to me appear evasive, they absolutely refused to accept any option for a new machine BE WARNED ! No video you’re going to have to accept that it will be a repair process only! 16. For me it was great no issues at all. As I love to repair things and keep my skills up. But again I can see how difficult it could be for an untrained non engineer. 17. Would I buy again? Yes, for me I would. If I was not technically orientated, I’m not so sure 18. Bottom line it’s a good machine for what I wanted !

Hasn’t been delivered yet

Suppose to come with free training, I've emailed multiple times and can't get a response but I'm bombarded with emails on leaving a review. Item was packed well and shipped in a sturdy case. Overall the product appears to be made well, still waiting to see the effectiveness.