Jackery Portable Power Station Explorer 300 v2

I'm very happy with the 300W Explorer V2 power station

I'm very happy with the convenience of having power to run my starlink mini were ever I go in the mountains to enable cell and internet service when I need it. It's light weight and rather compact. Charging is quick. I can plug it into my receptacle port in my truck when on the move to charge. Charging via Jackery solar panels is also easy with ample sunlight. It gives me an extra layer of security in remote places here in Idaho. I would highly suggest researching or chatting with a Jackery agent on any additional cable accessories you might need for all your devices and solar panel before using it in the field. Also research tips on how to reduce power consumption when using your devices with the power station to ensure you are not wasting the charge.

Terrible customer service

I ordered a Jackery 300 Explorer 300 v2. I wanted it to go to my daughter in Colorado but because I also have a Shopify site, it defaulted the shipping to my house in Pennsylvania. I immediately, called Jackery customer service and spoke to Kevin. Kevin assured me that he would change the shipping address to Colorado. He did not!! The next day, I received an email saying that the Jackery 300 was being sent to my house. I immediately sent email to Kevin and he replied that he was recalling the package and reissuing it to my daughter in Colorado and said that he would get a tracking number for the replacement package. I waited a few days but Kevin did not sent me the tracking number. Since my daughter needed the Jackery for a camping trip in a few days, I was left with no choice but to over night (at a cost of $180) the Jackery that was shipped to my house so that it would be in Colorado on time. But I didnt know that UPS wont ship a Jackery on a plane (i didnt know this). So, to this day (June 13) my jackery is stuck in Kentucky and I'm filling out forms to try to get is ground shipped back to Pennsylvania. This is becoming a nightmare. I emailed Kevin, and he admitted that he did not get the shipping address changed and he also admitted that he never sent the tracking number (even after several request by me to get the tracking number) but offered no additional information or any tracking number. I assume it was never shipped. In the end, I had to order a Westinghouse battery back up on Amazon because that was the only one that would ship to Colorado overnight. I did arrive and she is successfully using the Westinghouse. I personally use Jackery products and love them. But the Jackery customer service has cost me several hundreds of dollars (shipping and replacement Westinghouse) over the initial cost of the Jackery 300.

RV Wolf pup

It went well for the first time using it. Powers of fans and light computer equipment charged quickly.