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42% off
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RIP OFF
The tile itself is beautiful. Truth be told, this tile can be found online from any tile store. I say that because I found it elsewhere, Mosaic Bros was the closest to me and I opted to purchase here and pick it up. I'm so sorry I did. I'm in the middle of renovating my whole house. This process is frustrating enough, but trying to return excess unused material at Mosaic Bros was by far the worst experience. Although these pieces are sold individually, unless you're returning the entire order, they won't accept the return. It's not like they're sold by the dozen and I tried returning half a box. I've never heard of this practice; most reputable companies accept returns of unused material. Moving on, this company charges a 30% restocking fee. In speaking with the manager, it was clear who I was dealing with. Never again. I have about 1500sq ft of living area that needs to be tiled, in addition to my pool, patio, and bbq island. I'll be taking my business back online, out of state, where customer service still means something.
Anonymous · January 2, 2024



